Privacy Policy
Bullants Fitness Centre
Last Updated: 20/01/2025
At the Bullants Fitness Centre, we are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) and other relevant legislation.
1. Collection of Personal Information
We collect personal information to provide you with our services and improve your experience at the Bullants Fitness Centre. The types of information we may collect include:
- Name, date of birth, and contact details (e.g., phone number, email address).
- Emergency contact information.
- Health and fitness information to tailor programs and ensure safety.
- Billing and payment information.
- Participation details in classes, programs, or memberships.
Where possible, we will collect personal information directly from you. In some cases, we may collect information from third parties, such as healthcare providers, with your consent.
2. Use of Personal Information
We use your personal information for the following purposes:
- Providing fitness programs, memberships, and related services.
- Communicating with you about your membership, appointments, or changes to our services.
- Ensuring the safety and suitability of fitness programs.
- Responding to inquiries, feedback, or complaints.
- Complying with legal and regulatory requirements.
We will not use your personal information for purposes other than those stated above without your consent.
3. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
- With third-party service providers who assist in delivering our services (e.g., payment processors).
- With medical or emergency services if required for health and safety reasons.
- If required by law, regulation, or legal process.
All third parties handling your personal information are required to maintain confidentiality and comply with Australian privacy laws.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Measures include:
- Secure physical and electronic storage systems.
- Restricted access to personal information based on staff roles.
- Regular reviews of data security practices.
If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it in accordance with legal requirements.
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you. If you believe that the information is inaccurate, incomplete, or outdated, you can request a correction.
To request access or make corrections, please contact us using the details below. We will respond within a reasonable timeframe.
6. Cookies and Online Privacy
If our website or booking platform uses cookies or similar technologies, these may collect non-personal data to enhance your online experience. You can adjust your browser settings to manage cookies.
7. Privacy Concerns or Complaints
If you have concerns or complaints about how we handle your personal information, please contact us. We will investigate and respond promptly. Contact details:
- Phone: 0476 934 359
- Email: [email protected]
- Address: 77 St Geroges Road Preston Victoria 3072
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or at our facility.
By using the Bullants Fitness Centre services, you agree to the terms of this Privacy Policy.